Your agents call through the browser. The agent PSTN leg disappears. You pay for one leg instead of two. Same calls, half the pulses.
A normal C2C call creates two PSTN connections. SoftVoice replaces the agent leg with a free WebRTC channel.
Browser mic
Free leg
Cloud bridge
PSTN (1 pulse)
Agents open SoftVoice on desktop or mobile. Chrome, Safari, Firefox — any browser with WebRTC. No apps to install.
The agent's microphone connects via WebRTC — a direct internet audio stream. Zero PSTN involvement. Zero pulse charged.
The customer's phone rings normally from your business number. They don't notice any difference. Only this single PSTN leg is billed.
Every metric stays the same — call quality, recording, caller ID. The only thing that changes is your bill.
We were burning money on double PSTN legs — over 8,000 calls a day. SoftVoice eliminated the agent leg completely. The savings showed up on the very first invoice.Operations Director — UAE Contact Center, 30+ agents
No hidden charges. No per-minute surcharges. Plans that grow with your team.
Setup takes 3 minutes. Your agents open a browser, click one button, and the agent PSTN leg is gone. Forever.
Tell us about your contact center and we'll show you how SoftVoice can cut your calling costs in half.